At Grinmarket, we are committed to providing you with a seamless and enjoyable online shopping experience. Our delivery and returns policy is designed to guarantee your satisfaction while complying with current legal standards.​

1. Delivery

Delivery times

We aim to process and dispatch all orders as quickly as possible. Delivery times depend on product availability and the delivery address. Before finalising your order, you will be informed of the estimated delivery time. Unless otherwise specified, delivery will take place no later than 30 days after the order is placed, in accordance with current legislation. ​Business

Delivery costs

Delivery costs are calculated according to the total weight of your order and the destination. The exact amount of the charges will be displayed before the final confirmation of your order. Promotional offers may be available, such as free delivery above a certain purchase amount or to certain destinations.​

Delivery methods

We offer various delivery methods to suit your needs:​

• Standard delivery : Cost-effective service with longer delivery times.​Shippingbo+5Business+5Wikipedia, the free encyclopaedia+5

• Express delivery : Priority service for faster reception.​

• Point relais : Pick up your order at a collection point near you.​

The choice of delivery method and the associated prices will be presented during the order process.​

2. Returns

Right of Withdrawal

In accordance with the Hamon Act of 17 March 2014, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason or pay any penalties. ​raja.fr

Return conditions

For your return to be accepted:

• Products must be returned in their original, unopened and unused condition.​

• Items must be accompanied by all accessories, instructions and original packaging.​

• Perishable or fresh products are not eligible for return, except in the case of lack of conformity or non-conformity with the order.​

Return Process

1. Notification : Inform us of your intention to return a product by contacting our customer service department at [email address] or by calling [telephone number] within 14 days of receiving your order.​

2. Instructions : We will provide you with detailed return instructions, including the return address and, if applicable, a pre-paid label.​

3. Shipping : Pack the items carefully and ship them according to the instructions provided.​

4. Reimbursement : Once the products have been returned and inspected, we will refund the total amount paid, including the initial delivery costs, within 14 days.​

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to the following products:​raja.fr+1Wikipedia, the free encyclopaedia+1

• Products that are perishable or have a short use-by date.​

• Customised products or products made to your specifications.​

• Sealed items cannot be returned for hygiene reasons once opened.​

3. Return costs

The cost of returning goods is borne by the customer, unless the return is due to an error on our part or to a defective product. In this case, Grinmarket will cover the cost of returning the goods.​

4. Exchanges

We do not offer a direct exchange service. If you require a different product, please return the original item for a refund and place a new order for the desired product.​

5. Customer service

If you have any questions or require assistance with deliveries or returns, please contact our Customer Service department:​

• Email : [email address]​

• Telephone : [telephone number]​

• Postal address : 13 Rue des Faisans, 67370 Truchtersheim, France​

We are committed to dealing with all requests as quickly as possible and to ensuring your satisfaction.