{"id":4766,"date":"2025-04-01T13:04:28","date_gmt":"2025-04-01T11:04:28","guid":{"rendered":"http:\/\/idotqcy.cluster100.hosting.ovh.net\/?page_id=4766"},"modified":"2025-09-05T08:18:23","modified_gmt":"2025-09-05T06:18:23","slug":"livraison-et-retours","status":"publish","type":"page","link":"https:\/\/kozumi.eu\/es\/livraison-et-retours\/","title":{"rendered":"Entrega y devoluciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4766\" class=\"elementor elementor-4766\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5eff477 e-con-full e-flex e-con e-parent\" data-id=\"5eff477\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;curve&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,97C126.7,96.3,0.8,19.8,0,0v100l1000,0V1C1000,19.4,873.3,97.8,500,97z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21628c8 e-flex e-con-boxed e-con e-parent\" data-id=\"21628c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4aa29ff elementor-widget elementor-widget-heading\" data-id=\"4aa29ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politique de Livraison et de Retours de Grinmarket<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04c978d elementor-widget elementor-widget-text-editor\" data-id=\"04c978d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" data-id=\"90c9189\" data-element_type=\"section\"><div data-id=\"3dd87f1\" data-element_type=\"column\"><div data-id=\"305c113\" data-element_type=\"widget\" data-widget_type=\"heading.default\"><p class=\"\" data-start=\"54\" data-end=\"244\">Chez Grinmarket, nous nous engageons \u00e0 vous offrir une exp\u00e9rience d&rsquo;achat en ligne agr\u00e9able et transparente. <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Notre politique de livraison et de retours est con\u00e7ue pour garantir votre satisfaction tout en respectant les normes l\u00e9gales en vigueur.<\/span>\u200b<\/p><h2 class=\"\" data-start=\"246\" data-end=\"261\">1. Livraison<\/h2><h3 class=\"\" data-start=\"263\" data-end=\"286\">D\u00e9lais de Livraison<\/h3><p class=\"\" data-start=\"288\" data-end=\"521\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Nous nous effor\u00e7ons de traiter et d&rsquo;exp\u00e9dier toutes les commandes dans les plus brefs d\u00e9lais.<\/span> <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Le d\u00e9lai de livraison d\u00e9pend de la disponibilit\u00e9 des produits et de l&rsquo;adresse de livraison.<\/span> <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Avant la finalisation de votre commande, le d\u00e9lai de livraison estim\u00e9 vous sera communiqu\u00e9.<\/span> <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">\u00c0 d\u00e9faut d&rsquo;indication sp\u00e9cifique, la livraison interviendra au plus tard 30 jours apr\u00e8s la commande, conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur.<\/span> \u200b<span class=\"ml-1 inline-flex max-w-full items-center relative top-[-0.094rem]\"><a class=\"flex h-6 overflow-hidden rounded-xl px-2.5 text-[0.5625em] font-medium !bg-[#F4F4F4] !text-token-text-secondary dark:!bg-[#303030]\" href=\"https:\/\/entreprendre.service-public.fr\/vosdroits\/F23455?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative bottom-0 left-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between overflow-hidden\"><span class=\"max-w-full grow overflow-hidden truncate text-center\">Entreprendre<\/span><\/span><\/span><\/a><\/span><\/p><h3 class=\"\" data-start=\"523\" data-end=\"545\">Frais de Livraison<\/h3><p class=\"\" data-start=\"547\" data-end=\"708\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Les frais de livraison sont calcul\u00e9s en fonction du poids total de votre commande et de la destination.<\/span> <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Le montant exact des frais sera affich\u00e9 avant la validation finale de votre commande.<\/span> <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Des offres promotionnelles peuvent \u00eatre propos\u00e9es, telles que la livraison gratuite \u00e0 partir d&rsquo;un certain montant d&rsquo;achat ou pour certaines destinations.<\/span>\u200b<\/p><h3 class=\"\" data-start=\"710\" data-end=\"732\">Modes de Livraison<\/h3><p class=\"\" data-start=\"734\" data-end=\"819\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Nous proposons divers modes de livraison pour s&rsquo;adapter \u00e0 vos besoins :<\/span>\u200b<\/p><ul data-start=\"821\" data-end=\"1152\"><li class=\"\" data-start=\"821\" data-end=\"933\"><p class=\"\" data-start=\"823\" data-end=\"933\"><strong data-start=\"823\" data-end=\"845\">Livraison standard<\/strong> : <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Service \u00e9conomique avec un d\u00e9lai de livraison plus long.<\/span>\u200b<span class=\"ml-1 inline-flex max-w-full items-center relative top-[-0.094rem]\"><a class=\"flex h-6 overflow-hidden rounded-xl px-2.5 text-[0.5625em] font-medium !bg-[#F4F4F4] !text-token-text-secondary dark:!bg-[#303030]\" href=\"https:\/\/entreprendre.service-public.fr\/vosdroits\/F23455?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative bottom-0 left-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between absolute\"><span class=\"max-w-full grow overflow-hidden truncate text-center\">Shippingbo<\/span><span class=\"-mr-1 ml-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+5<\/span><\/span><span class=\"flex h-4 w-full items-center justify-between\"><span class=\"max-w-full grow overflow-hidden truncate text-center\">Entreprendre<\/span><span class=\"-mr-1 ml-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+5<\/span><\/span><span class=\"flex h-4 w-full items-center justify-between absolute\"><span class=\"max-w-full grow overflow-hidden truncate text-center\">Wikip\u00e9dia, l&rsquo;encyclop\u00e9die libre<\/span><span class=\"-mr-1 ml-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+5<\/span><\/span><\/span><\/a><\/span><\/p><\/li><li class=\"\" data-start=\"934\" data-end=\"1045\"><p class=\"\" data-start=\"936\" data-end=\"1045\"><strong data-start=\"936\" data-end=\"957\">Livraison express<\/strong> : <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Service prioritaire pour une r\u00e9ception plus rapide.<\/span>\u200b<\/p><\/li><li class=\"\" data-start=\"1046\" data-end=\"1152\"><p class=\"\" data-start=\"1048\" data-end=\"1152\"><strong data-start=\"1048\" data-end=\"1064\">Point relais<\/strong> : <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Retrait de votre commande dans un point de collecte proche de chez vous.<\/span>\u200b<\/p><\/li><\/ul><p class=\"\" data-start=\"1154\" data-end=\"1239\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Le choix du mode de livraison et les tarifs associ\u00e9s seront pr\u00e9sent\u00e9s lors du processus de commande.<\/span>\u200b<\/p><h2 class=\"\" data-start=\"1241\" data-end=\"1254\">2. Retours<\/h2><h3 class=\"\" data-start=\"1256\" data-end=\"1281\">Droit de R\u00e9tractation<\/h3><p class=\"\" data-start=\"1283\" data-end=\"1408\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Conform\u00e9ment \u00e0 la loi Hamon du 17 mars 2014, vous disposez d&rsquo;un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier de motif ni \u00e0 payer de p\u00e9nalit\u00e9s.<\/span> \u200b<span class=\"ml-1 inline-flex max-w-full items-center relative top-[-0.094rem]\"><a class=\"flex h-6 overflow-hidden rounded-xl px-2.5 text-[0.5625em] font-medium !bg-[#F4F4F4] !text-token-text-secondary dark:!bg-[#303030]\" href=\"https:\/\/www.raja.fr\/blog\/rediger-politique-retour-e-commerce?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative bottom-0 left-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between overflow-hidden\"><span class=\"max-w-full grow overflow-hidden truncate text-center\">raja.fr<\/span><\/span><\/span><\/a><\/span><\/p><h3 class=\"\" data-start=\"1410\" data-end=\"1434\">Conditions de Retour<\/h3><p class=\"\" data-start=\"1436\" data-end=\"1472\">Pour que votre retour soit accept\u00e9 :<\/p><ul data-start=\"1474\" data-end=\"1737\"><li class=\"\" data-start=\"1474\" data-end=\"1561\"><p class=\"\" data-start=\"1476\" data-end=\"1561\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Les produits doivent \u00eatre retourn\u00e9s dans leur \u00e9tat d&rsquo;origine, non ouverts et non utilis\u00e9s.<\/span>\u200b<\/p><\/li><li class=\"\" data-start=\"1562\" data-end=\"1649\"><p class=\"\" data-start=\"1564\" data-end=\"1649\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Les articles doivent \u00eatre accompagn\u00e9s de tous les accessoires, notices et emballages d&rsquo;origine.<\/span>\u200b<\/p><\/li><li class=\"\" data-start=\"1650\" data-end=\"1737\"><p class=\"\" data-start=\"1652\" data-end=\"1737\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Les produits p\u00e9rissables ou frais ne sont pas \u00e9ligibles au retour, sauf en cas de d\u00e9faut de conformit\u00e9 ou de non-conformit\u00e9 \u00e0 la commande.<\/span>\u200b<\/p><\/li><\/ul><h3 class=\"\" data-start=\"1739\" data-end=\"1762\">Processus de Retour<\/h3><ol data-start=\"1764\" data-end=\"2194\"><li class=\"\" data-start=\"1764\" data-end=\"1871\"><p class=\"\" data-start=\"1767\" data-end=\"1871\"><strong data-start=\"1767\" data-end=\"1783\">Notification<\/strong> : <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Informez-nous de votre intention de retourner un produit en contactant notre service client \u00e0 [adresse email] ou en appelant le [num\u00e9ro de t\u00e9l\u00e9phone] dans les 14 jours suivant la r\u00e9ception de votre commande.<\/span>\u200b<\/p><\/li><li class=\"\" data-start=\"1872\" data-end=\"1979\"><p class=\"\" data-start=\"1875\" data-end=\"1979\"><strong data-start=\"1875\" data-end=\"1891\">Instructions<\/strong> : <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Nous vous fournirons les instructions d\u00e9taill\u00e9es pour le retour, y compris l&rsquo;adresse de retour et, le cas \u00e9ch\u00e9ant, une \u00e9tiquette pr\u00e9pay\u00e9e.<\/span>\u200b<\/p><\/li><li class=\"\" data-start=\"1980\" data-end=\"2085\"><p class=\"\" data-start=\"1983\" data-end=\"2085\"><strong data-start=\"1983\" data-end=\"1997\">Exp\u00e9dition<\/strong> : <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Emballez soigneusement les articles et exp\u00e9diez-les conform\u00e9ment aux instructions fournies.<\/span>\u200b<\/p><\/li><li class=\"\" data-start=\"2086\" data-end=\"2194\"><p class=\"\" data-start=\"2089\" data-end=\"2194\"><strong data-start=\"2089\" data-end=\"2106\">Remboursement<\/strong> : <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Une fois les produits retourn\u00e9s et inspect\u00e9s, nous proc\u00e9derons au remboursement du montant total pay\u00e9, y compris les frais de livraison initiaux, dans un d\u00e9lai de 14 jours.<\/span>\u200b<\/p><\/li><\/ol><h3 class=\"\" data-start=\"2196\" data-end=\"2235\">Exceptions au Droit de R\u00e9tractation<\/h3><p class=\"\" data-start=\"2237\" data-end=\"2322\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Le droit de r\u00e9tractation ne s&rsquo;applique pas aux produits suivants :<\/span>\u200b<span class=\"ml-1 inline-flex max-w-full items-center relative top-[-0.094rem]\"><a class=\"flex h-6 overflow-hidden rounded-xl px-2.5 text-[0.5625em] font-medium !bg-[#F4F4F4] !text-token-text-secondary dark:!bg-[#303030]\" href=\"https:\/\/www.raja.fr\/blog\/rediger-politique-retour-e-commerce?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noopener\"><span class=\"relative bottom-0 left-0 flex h-full w-full items-center\"><span class=\"flex h-4 w-full items-center justify-between\"><span class=\"max-w-full grow overflow-hidden truncate text-center\">raja.fr<\/span><span class=\"-mr-1 ml-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+1<\/span><\/span><span class=\"flex h-4 w-full items-center justify-between absolute\"><span class=\"max-w-full grow overflow-hidden truncate text-center\">Wikip\u00e9dia, l&rsquo;encyclop\u00e9die libre<\/span><span class=\"-mr-1 ml-1 flex h-full items-center rounded-full px-1 text-[#8F8F8F]\">+1<\/span><\/span><\/span><\/a><\/span><\/p><ul data-start=\"2324\" data-end=\"2587\"><li class=\"\" data-start=\"2324\" data-end=\"2411\"><p class=\"\" data-start=\"2326\" data-end=\"2411\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Produits p\u00e9rissables ou ayant une date de p\u00e9remption courte.<\/span>\u200b<\/p><\/li><li class=\"\" data-start=\"2412\" data-end=\"2499\"><p class=\"\" data-start=\"2414\" data-end=\"2499\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Produits personnalis\u00e9s ou fabriqu\u00e9s selon vos sp\u00e9cifications.<\/span>\u200b<\/p><\/li><li class=\"\" data-start=\"2500\" data-end=\"2587\"><p class=\"\" data-start=\"2502\" data-end=\"2587\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Articles scell\u00e9s ne pouvant \u00eatre retourn\u00e9s pour des raisons d&rsquo;hygi\u00e8ne une fois ouverts.<\/span>\u200b<\/p><\/li><\/ul><h2 class=\"\" data-start=\"2589\" data-end=\"2610\">3. Frais de Retour<\/h2><p class=\"\" data-start=\"2612\" data-end=\"2737\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Les frais de retour sont \u00e0 la charge du client, sauf si le retour est d\u00fb \u00e0 une erreur de notre part ou \u00e0 un produit d\u00e9fectueux.<\/span> <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Dans ce cas, Grinmarket prendra en charge les frais de retour.<\/span>\u200b<\/p><h2 class=\"\" data-start=\"2739\" data-end=\"2753\">4. \u00c9changes<\/h2><p class=\"\" data-start=\"2755\" data-end=\"2880\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Nous n&rsquo;offrons pas de service d&rsquo;\u00e9change direct.<\/span> <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Si vous souhaitez un autre produit, veuillez retourner l&rsquo;article initial pour un remboursement et passer une nouvelle commande pour le produit d\u00e9sir\u00e9.<\/span>\u200b<\/p><h2 class=\"\" data-start=\"2882\" data-end=\"2902\">5. Service Client<\/h2><p class=\"\" data-start=\"2904\" data-end=\"2989\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Pour toute question ou assistance concernant la livraison ou les retours, notre service client est \u00e0 votre disposition :<\/span>\u200b<\/p><ul data-start=\"2991\" data-end=\"3304\"><li class=\"\" data-start=\"2991\" data-end=\"3090\"><p class=\"\" data-start=\"2993\" data-end=\"3090\"><strong data-start=\"2993\" data-end=\"3002\">Email<\/strong> : <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">[adresse email]<\/span>\u200b<\/p><\/li><li class=\"\" data-start=\"3091\" data-end=\"3194\"><p class=\"\" data-start=\"3093\" data-end=\"3194\"><strong data-start=\"3093\" data-end=\"3106\">T\u00e9l\u00e9phone<\/strong> : <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">[num\u00e9ro de t\u00e9l\u00e9phone]<\/span>\u200b<\/p><\/li><li class=\"\" data-start=\"3195\" data-end=\"3304\"><p class=\"\" data-start=\"3197\" data-end=\"3304\"><strong data-start=\"3197\" data-end=\"3216\">Adresse postale<\/strong> : <span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">13 Rue des Faisans, 67370 Truchtersheim, France<\/span>\u200b<\/p><\/li><\/ul><p class=\"\" data-start=\"3306\" data-end=\"3391\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem]\">Nous nous engageons \u00e0 traiter toutes les demandes dans les plus brefs d\u00e9lais et \u00e0 assurer votre satisfaction.<\/span><\/p><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de Livraison et de Retours de Grinmarket Chez Grinmarket, nous nous engageons \u00e0 vous offrir une exp\u00e9rience d&rsquo;achat en ligne agr\u00e9able et transparente. Notre politique de livraison et de retours est con\u00e7ue pour garantir votre satisfaction tout en respectant les normes l\u00e9gales en vigueur.\u200b 1. Livraison D\u00e9lais de Livraison Nous nous effor\u00e7ons de traiter [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4766","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kozumi.eu\/es\/wp-json\/wp\/v2\/pages\/4766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kozumi.eu\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kozumi.eu\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kozumi.eu\/es\/wp-json\/wp\/v2\/users\/19"}],"replies":[{"embeddable":true,"href":"https:\/\/kozumi.eu\/es\/wp-json\/wp\/v2\/comments?post=4766"}],"version-history":[{"count":0,"href":"https:\/\/kozumi.eu\/es\/wp-json\/wp\/v2\/pages\/4766\/revisions"}],"wp:attachment":[{"href":"https:\/\/kozumi.eu\/es\/wp-json\/wp\/v2\/media?parent=4766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}